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Power back on at Disneyland after outage, park rep apologizes

FILE - In this Jan. 22, 2015, file photo, visitors walk toward Sleeping Beauty's Castle in the background at Disneyland Resort in Anaheim, Calif. Disneyland has shut down two cooling towers after people who visited the Southern California theme park came down with Legionnaires' disease. The Orange County Health Care Agency says a dozen cases of the bacterial illness were discovered about three weeks ago. All the patients lived or had spent time in Anaheim and nine had visited Disneyland in September 2017. (AP Photo/Jae C. Hong, File)

Power has been fully restored at Disneyland after an outage earlier in the day left visitors stranded on rides, a Disneyland spokesperson said.

Around 11 a.m. PT the park had an issue with a transformer resulting in a loss of power to Toontown and Fantasyland.

Suzi Brown said power was restored to Toontown by noon and by 4 p.m. the power was restored in all affected areas.

The outage struck at one of the busiest times of the year for Disneyland which hosted more than 17 million visitors at its park last year.

ABC7 News in Los Angeles reported that guests had to be escorted off "about a dozen" rides by Disney staff, including the Monorail.

Park guests took to social media to share pictures and vent their frustration. One visitor claimed that "half of the park" was without power.

Brown apologized on behalf of Disneyland to visitors who were affected. "We sincerely apologize for the inconvenience to all of our guests who were impacted," Brown said.

Some park-goers rushed to get to get a refund.

One guest tweeted a picture of a massive crowd lining up to get their money back, referring to the "'Magic outage' at Disneyland Park."

At least one guest claimed the park was not offering refunds.

At this time it is not clear whether Disneyland guests will be refunded. Ticket prices are at a peak through much of December.

Another visitor raised concerns about the size of the crowds after the power disruption, tweeting that he "didn't feel safe."



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